Troubleshooting QuickBooks Internet Connection Error Read Error

The direct deposit feature in payroll lets you directly deposit the money into your employee’s bank account, which can be scheduled a day or two days before payday. To get started with the feature in QuickBooks Desktop, you must set up the direct deposit with accurate employee information such as bank details, employment type and more. You may encounter an Internet Connection error when proceeding with the setup or adding the information. Read error? due to internet connectivity issues.

In this blog, we will cover the reasons behind the QuickBooks internet connection error read error and how you can address it promptly. So, stay tuned to get started with the below troubleshooting solutions.

Need help in resolving the internet connection error when adding the employee info in QuickBooks payroll? Our team of QuickBooks professionals is available to support you at +1-844-580-0110 to deal with such issues.

Solutions to Fix the Internet Connection Error Read Error in QuickBooks

Internet connection issues when adding the employee’s information to direct deposit can cause delays in scheduled pay to your employees and disrupt your financial and payroll management. To resolve internet connection error read error QuickBooks, consider following the step-by-step instructions in the section below.

1. Correct Your Computer’s Date and Time

Incorrect date and time settings on your computer may cause internet connectivity problems, which could prevent you from adding the information to direct deposit in QuickBooks payroll. To adjust your system’s date and time settings, follow these steps:

• Open Settings on your computer.
• Navigate to Time & Language and then hit on Date & Time.
• Under Change Time Zone, set the correct date and time.
• Then, click OK.
• Shutdown and run your computer again to take the changes an effect.

2. Get the QuickBooks Desktop or Payroll Updates

Updated tax rates and the newest security features are guaranteed when you use the most recent version of the QuickBooks software and payroll services. Therefore, to resolve the QuickBooks Desktop internet connection error read error, follow the detailed methods below to obtain QuickBooks updates and paychecks.

• Open your QuickBooks Desktop.
• Navigate to Help at the menu bar.
• Choose Update QuickBooks Desktop from the drop-down.
• In the redirected window, choose the Update Now tab.
• Select the checkbox for Reset Updates.
• Tap on Get Updates.
• Get the entire payroll update if you still cannot add the employees to direct deposit.

Get the Entire Payroll Update

• Go to the Employees menu.
• Hit on Get Payroll Updates and select Download Entire Update.
• Click Update.
• When the update is downloaded, restart your computer and open QB.
• Try again adding the employees info in payroll direct deposit.

3. Activate the QuickBooks Payroll Subscription

You can activate your payroll using two common ways, such as from the company file or through your Intuit account:

a. Reactivate the Payroll Subscription

Get your QuickBooks payroll subscription back by following these steps:

Through Your Company File

The most common way to get the payroll subscription is directly from the QuickBooks company file:

• Go to Employees in the QuickBooks company file and select My Payroll Service.
• Click Account/Billing Info.
• Use your credentials to login to your Intuit account. This will redirect you to the QuickBooks Account page.
• Scroll down to Status and choose Resubscribe.
• Now, adhere to the on-screen instructions to reactivate your payroll services.

Through Your Intuit Account

Here’s another way to reactivate the payroll subscription directly from the Intuit web:

• Visit the official Intuit’s site and sign in using the admin credentials.
• Select Resubscribe under Status.
• Follow the instructions displayed on your screen to reactivate the payroll subscription.

Note: The reactivation process may take 24 hours to fully complete. Once it’s done, the status will show Active.

b. Review Your Payroll Data

• In QuickBooks, go to Employees and choose Employee Center.
• Select the Employees tab and review each employee. You need to confirm their information, including deductions, W-4, sick/vacation, etc.
• Now, go to Lists and choose Payroll Item List to review the tax payroll items.

4. Configure the Windows Firewall Settings

As a system security application, the Windows Firewall may block your QuickBooks program and trigger the QuickBooks Internet Connection Read Error when adding employee info to direct deposit. Thus, configure the Windows Firewall for QB program files by following the below steps:

Add Firewall Port Exception for QuickBooks

• Open the Windows Firewall application.
• Go to Advanced Settings and right-click the Inbound Rules.
• Choose New Rule and then hit on Port.
• Click Next.

• Select the Rule Type as TCP.
• Enter the specific ports for your QuickBooks Desktop version in the Specific local ports field. – QuickBooks Desktop 2020 and later: 8019, XXXXX. – QuickBooks Desktop 2019: 8019, XXXXX. – QuickBooks Desktop 2018: 8019, 56728, 55378-55382. – QuickBooks Desktop 2017: 8019, 56727, 55373-55377.

Important: QuickBooks Desktop 2019, 2020, and other future versions use dynamic port numbers, which means you need to get the port number each time you create a port exception in QuickBooks. These numbers are assigned to QuickBooks during installation.

• Steps to get the dynamic port number: – Go to the Windows Start menu. – Search for QuickBooks Database Server Manager. Choose the same from the search results to open. – Select the Port Monitor tab. – Find the QuickBooks Desktop version you use. Note down the port number which you will use when creating port exception in the firewall. Note: Keep in mind that the port number can be changed by clicking on Renew. If you do so, navigate to the Scan Folders tab and click on Scan Now to reset the Windows Firewall permissions. The renewing port number can only be done for Desktop 2019 and later versions.
• Enter the Port number and click Next.
• Now, Allow the Connection and tap on Next.
• Ensure all the profiles are marked in the prompted window.
• Click Next.
• Finally, create this rule while naming it as QBPorts(year).
• Select Finish when it’s done.

Now, create the outgoing rules by repeating the previous steps, with the exception of Step 4’s outbound rules.

Launch your QuickBooks Desktop program and switch it to the multi-user mode. If you open the company file over the network, you’re good to go. For further issues, continue moving to the next solution.

Create Windows Firewall Exceptions for QuickBooks Programs

QuickBooks uses multiple executable files to run various programs such as DBManagerExe.exe, QBCFMonitorService.exe and more.

Create the exceptions for the below program files to create an exception:

• Launch the Windows Start menu and search for Windows Firewall.
• Select Windows Firewall from the search results on your screen.
• Go to Advanced Settings and right-click the Inbound Rules.
• Click on New Rule.
• Choose Program as rule type and click Next.
• Now, go to This Program Path and click Browse.
• Choose the QuickBooks executable files and select one of them to create an exception.
• Choose Next.
• Finally, ensure all the profiles are marked in the prompted window, then hit Next and name it as QBFirewallException(name.exe).

Executable files	Location
AutoBackupExe.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
Dbmlsync.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
DBManagerExe.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
FileManagement.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
FileMovementExe.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QuickBooksMessaging.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBW32.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBDBMgrN.exe	C:\Program Files\Intuit\QUICKBOOKS YEAR
QBServerUtilityMgr.exe	C:\Program Files\Common Files\Intuit\QuickBooks
QBCFMonitorService.exe	C:\Program Files\Common Files\Intuit\QuickBooks
QBLaunch.exe	C:\Program Files\Common Files\Intuit\QuickBooks
QBUpdate.exe	C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate
IntuitSyncManager.exe	C:\Program Files\Common Files\Intuit\Sync
OnlineBackup.exe	C:\Program Files\QuickBooks Online Backup

Note: If you see any program files (x86), don’t worry it just means you are using a 64-bit operating system.

Launch the QuickBooks Desktop program and try switching it to the multi-user mode. If you still encounter any issues or seen any error messages, configure the antivirus settings by visiting the official website of the program you are using.

5. Add Your QuickBooks Desktop Security Certificate to Windows

Add the QuickBooks Desktop security certificate manually if these doesn’t populate automatically when running your programs:

Step 1: Locate the File

• Find the QuickBooks Desktop icon on Windows desktop and right-click on it.
• Choose Properties.
• Move to the Shortcut tab in the prompted window and click Open File Location.
• Click OK.

Note: You can also access the file location by simply navigating the QuickBooks file folder or using the file path given below to locate the program files directly.

– Pro, Premier, or Premier Accountant: C:\Program Files (x86)\Intuit\QuickBooks 20XX – Enterprise or Enterprise Accountant: C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions XX.0

Step 2: Install the Certificate

• Look for the QuickBooks program .exe file in the File Location window and right-click on it.
• Select Properties and it will redirect you to the Application File Properties window.
• Go to the Digital Signature tab and choose any entry in the Signature list field. Hit on Details. You will be redirected to the Digital Signature Details window.
• Choose View Certificate and the Certificate window will open.
• Select the General tab and click on Install Certificate.
• The Certificate Import Wizard welcome screen will appear on your screen. Check and ensure that the Store Location is on Current User, then Next.
• Now, check and verify that Windows have been already assigned the accurate certificate store based on the type of certificate in the prompted Certificate Store window.

6. Install QuickBooks Desktop Again

Installing QuickBooks Desktop again will rename the previous program files and address the errors associated with them.

Consider this before getting started

• First, download the installer for the QuickBooks version you use.
• Keep the QuickBooks license noted. The license number will found on the original packaging. If you purchased it online, check the product confirmation email.

Uninstall QuickBooks Desktop

• Click on Windows icon on your computer.
• Look for the Control Panel in the search bar and tap the Enter key.
• Go to Uninstall a Program and choose the QB version you want to uninstall and click Uninstall/Change, Remove.
• Then, click Next. (In case the choice is greyed out or can’t find it, you need to sign out and sign in again to Windows as an admin. This will enable you to click on the choice on your screen).

Install the QB Program Again

• Ensure your computer is connected to a strong and active internet connection.
• Locate the QuickBooks program file (QuickBooks.exe) and open it.
• Choose – Express install: If you want to save the preferences of the previous version, choose the Express installation. – Custom and Network Options: To install the fresh version on a new location without any previous preferences.
• Click Next, then Install.
• After this is done, select Open QuickBooks.

7. Flush the DNS

Clearing the DNS files address the connectivity issues on your computer and lets you perform operations without any hassle. It also helps to resolve the HTTP errors, and prevents malicious DNS spoofing.

• Press the Windows logo + R keys simultaneously to launch the Run command.
• Type CMD in the Run field and press the Enter key.
• In the prompt, type ipconfig/flushdns and hit Enter to remove the DNS files on your browser.

8. Review the Internet Connection Settings

Incorrect internet connection settings causes the connectivity issues with QuickBooks Desktop or other software, interrupting the related operations to perform well. Let’s configure these settings to address the QuickBooks internet connection error read error.

• Open the QuickBooks Desktop program.
• Head to File at the top menu bar.
• From the drop-down, click on Internet Connection Setup.
• Mark the checkbox for “Use my computer’s internet connection settings to establish a connection when this applications accesses the internet.”
• Hit Done and then click Next.

Summary

Internet connection issues are the most common problem in QuickBooks and other programs, hindering the workflow and operation. Above, we have discussed the suitable troubleshooting steps curated by experts to help you address the QuickBooks internet connection error read error when adding direct deposit information.

Hopefully, you have resolved the program’s internet connectivity problem and can add the necessary data to the direct deposit. Speak with our QuickBooks support staff about your problems if the error continues or you require professional assistance. Talk to a consultant right now by dialling +1-844-580-0110